TERMS AND CONDITIONS

Washworks Exterior Pty Ltd

Welcome to Washworks Exterior Pty Ltd (“Washworks Exterior”, “we”, “us”, “our”).

These are the Terms and Conditions for: https://washworksexterior.com.au

By accessing our website and/or engaging our services, you agree to be bound by these Terms and Conditions and our Privacy Policy. In these Terms and Conditions, “website” refers to the Washworks Exterior website; “we”, “us”, “our” and “Washworks Exterior” refers to Washworks Exterior Pty Ltd; and “you”, “client” and “user” refers to the person, business or entity using the website or engaging our services.

These Terms apply to the website and services offered by Washworks Exterior Pty Ltd, including mobile and tablet versions and any other access via desktop, social media or other devices.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE WEBSITE OR ENGAGING OUR SERVICES.

1. ACCEPTANCE OF TERMS

This agreement sets forth legally binding terms for your use of the website and services. By using the website and services, you agree to be bound by this agreement. If you do not agree, you must not use the website or services.

We may modify these Terms from time to time. Changes are effective when posted on the website. Your continued use of the website or services after changes are posted constitutes acceptance of the updated Terms. You should review these Terms regularly.

If you are using our services on behalf of your employer or another entity, you represent and warrant that you have authority to bind that organisation. All references to “you” include that organisation where applicable.

Use of the website and services is not intended for children under the age of 13. For users aged 13–17, the parent/guardian is responsible for determining whether use is appropriate.

We may refuse to offer services to any user/entity at our discretion, subject to law. The website and services may only be used in compliance with these Terms and all applicable laws.

2. NOTIFICATIONS AND MARKETING

By providing Washworks Exterior with your email address and/or telephone number, you agree we may contact you about quotes, bookings, service updates, and occasional news or promotional content.

You may opt out of marketing communications at any time by emailing us at hello@washworksexterior.com.au or using the “unsubscribe” option where available. Opting out may prevent you receiving non-essential updates, but we may still contact you about service-related matters.

3. SERVICES

Washworks Exterior Pty Ltd provides exterior cleaning services which may include (without limitation):

  • High pressure washing

  • Soft washing

  • House/building exterior washing

  • Commercial and industrial pressure cleaning

  • Concrete/driveway/pool surround sealing

  • Body corporate and strata/common-area cleaning

  • Other related exterior cleaning services as agreed

The specific terms for each job (scope, inclusions, pricing, and payment method) are set out in the relevant quotation, proposal, engagement letter, booking confirmation, or invoice. Those documents form part of this agreement.

We may cancel or discontinue any service offering at our discretion. Prices are determined by the services contracted by the client and the conditions on site.

4. QUOTATIONS, ESTIMATES AND VARIATIONS

Any quotation supplied is not an offer to supply and we are not bound unless we accept (including by confirming a booking, commencing works, or issuing an invoice).

We may withdraw or revise a quotation prior to acceptance. Estimates and projected timelines may change due to weather, access issues, equipment, safety requirements, or other unforeseen circumstances.

If additional work is requested on site, we may perform it if time allows. Additional work may incur additional charges. Payment for the primary job is not to be withheld due to added work not completed that day.

Washworks Exterior reserves the right to adjust pricing where:

  • the client requests a change to the scope; or

  • unforeseen conditions are discovered on commencement (e.g., access restrictions, low/no water pressure, hazards, structural defects, required after-hours work); or

  • costs increase beyond our control (labour, chemicals, supplier pricing).

5. SCHEDULING AND WEATHER

Scheduling may be affected by weather and other events beyond our control. While we make every effort to meet agreed dates, start and completion times may change. We will advise you of changes as soon as practicable.

6. PAYMENTS

Unless otherwise agreed in writing, payment is due as set out in your invoice/quote and typically payable on completion of work, via cash or bank transfer.

Unless otherwise stated on the invoice, invoices are due within 7 days of issue (or within the time stated on the invoice). If payment is overdue, we may charge:

  • reasonable administrative fees; and/or

  • interest on overdue amounts at the Reserve Bank of Australia cash rate + 10%, calculated daily and compounded monthly; and/or

  • debt recovery costs (including legal costs on a solicitor and own client basis), to the extent permitted by law.

If a client disputes an invoice, the client must pay the undisputed portion by the due date and notify us in writing of the disputed portion with reasons.

We may suspend or refuse further services where accounts are overdue or credit concerns arise.

7. CANCELLATIONS

Cancellations must be made in writing (email or text) at least 24 hours before the scheduled start time.

If you cancel within 24 hours, we reserve the right to charge a minimum fee to cover scheduling and mobilisation costs.

If work has started and must stop due to reasons outside our control (e.g., lack of access, hazardous conditions, peeling surfaces/paint, uncontrolled water runoff, low/no water pressure), we reserve the right to charge the greater of:

  • our minimum call-out rate; or

  • our hourly rate for time spent (including partial hours), plus any materials used.

8. CLIENT PREPARATION AND ACCESS

The client is responsible for ensuring:

  • clear access to work areas (including gates, driveways, car parks);

  • water supply access where required;

  • windows/doors are closed and areas are reasonably weather-tight;

  • valuables, delicate items, outdoor furniture, and vehicles are moved or protected;

  • pets are secured and kept away from the work area;

  • neighbours/occupiers are notified where spray drift or water use may affect nearby properties.

We are not responsible for damage caused by inadequate preparation, poor site access, or pre-existing defects.

9. RISKS, PRE-EXISTING CONDITIONS AND LIMITATIONS

Exterior cleaning may reveal underlying defects previously hidden by dirt, mould, algae, grime or staining.

We are not liable for damage caused by existing or pre-existing issues including (without limitation):

  • loose mortar, deteriorated grout, weak pointing

  • cracked/loose tiles or roof materials

  • poorly sealed windows/doors, water ingress risks

  • rotten timber, failing paint, faulty caulking or silicon

  • insecure fittings, wiring, guttering, cladding or panels

  • incorrectly installed or degraded surfaces/coatings/sealants

Some stains (rust, calcium, deep organic staining, sap, etc.) may lighten but may not be fully removable. We do not guarantee total stain removal.

If you request that we do not use chemical treatments, you acknowledge that mould spores and debris may remain and additional pressure may be required, increasing the risk of surface marking or etching.

10. ROOFS (IF APPLICABLE)

We follow relevant workplace health and safety requirements. If roof work is deemed unsafe, we may stop the service and charge a pro-rated amount for works completed, subject to a minimum service fee (if applicable to your booking).

Painted roofs may peel or chip during cleaning due to existing paint condition. We are not liable for paint failure or aesthetic changes caused by pre-existing deterioration.

11. CONCRETE AND SURFACE APPEARANCE

Concrete appearance varies due to pour, curing, age and condition. Cleaning can expose previously hidden flaws, patchiness, repairs or uneven colouring. The client acknowledges no two slabs will look identical and results can vary.

12. PRODUCT GUARANTEES

Any product or material guarantees are limited to those provided by the manufacturer/supplier. No additional warranties are provided by Washworks Exterior to the extent permitted by law.

13. INSPECTION, CLAIMS AND COMPLAINTS

The client (or authorised representative) must inspect the work at completion where possible.

If you are not satisfied or believe damage has occurred, you must notify us in writing within 24 hours of service completion and provide:

  • clear photos; and

  • details sufficient to identify the affected area.

We may request access to inspect within a reasonable period. If the area is altered, repaired, or further works are performed by others before we inspect, you may waive rights relating to that claim to the extent permitted by law.

14. SOCIAL MEDIA / MARKETING CONTENT

Unless the client notifies us in writing before completion of the work, the client consents to our use of photos/videos/testimonials taken during works for marketing purposes (including website and social media). No payment is provided for such use.

15. THIRD-PARTY ENGAGEMENTS

Where a third party (e.g., body corporate manager, strata manager, landlord, builder, or facility manager) engages us for the benefit of others, that third party is responsible for communication, instructions, and payment unless otherwise agreed in writing.

16. DISCLAIMER

You acknowledge Washworks Exterior does not guarantee outcomes beyond the scope agreed for the specific job. Website content is general information only and is not professional advice. Any reliance on website content is at your own risk.

17. COPYRIGHT

All materials on the website (including logos, images, text, graphics, and videos) are protected by intellectual property laws and may not be copied or reused without our prior written permission.

18. PERSONAL DATA

Any personal information submitted is handled in accordance with our Privacy Policy. By using the website/services, you consent to collection and use of information for service delivery and communication.

19. PROHIBITED ACTIVITIES

You agree not to misuse the website or services, including attempting to scrape content, interfere with security features, or reproduce website content for commercial purposes without permission.

20. DISCLAIMER OF WARRANTIES

The website is provided on an “as is” and “as available” basis. We do not warrant uninterrupted or error-free operation. Links to third-party websites are provided for convenience only; we are not responsible for their content.

To the maximum extent permitted by law, we exclude liability for loss or damage arising from use of the website or services, including indirect or consequential loss.

Nothing in these Terms excludes rights you may have under the Australian Consumer Law that cannot be excluded.

21. ELECTRONIC COMMUNICATIONS

We are not responsible for failed, delayed, partial or garbled transmissions, or issues arising from third-party networks, devices, or connectivity.

22. INDEMNIFICATION

You agree to indemnify Washworks Exterior from claims or costs arising from your breach of these Terms, your unlawful conduct, or misuse of the website/services, to the extent permitted by law.

23. CHANGES AND TERMINATION

We may modify the website and these Terms at any time. Continued use constitutes acceptance. We may terminate services or website access at our discretion where lawful.

24. NO PARTNERSHIP

Nothing in these Terms creates a partnership, employment or agency relationship between you and Washworks Exterior.

25. INTEGRATION

These Terms, together with our Privacy Policy and any written quote/proposal/engagement letter, form the entire agreement for website use and/or provision of services.

26. DISPUTES AND JURISDICTION

Disputes should be raised with us promptly in writing. The parties will attempt to resolve disputes in good faith.

To the extent permitted by law, any dispute relating to these Terms or services is governed by the laws of Australia, and you submit to the jurisdiction of the courts in Queensland.

(If you want the “binding arbitration” clause kept exactly as in your original, tell me — Australia commonly resolves these matters through courts/tribunals, and arbitration wording should be used carefully.)

CONTACT INFORMATION

If you have questions about these Terms, please contact us:

Washworks Exterior Pty Ltd
Email: hello@washworksexterior.com.au
Website: www.washworksexterior.com.au